I am a self-motivated, diligent individual, committed to achieving high standards of competence and professionalism in whatever I do. I am able to work under pressure, pay attention to detail, able to work independently and in a team, personal qualities, committed, show initiative and able to adapt easily to change. I am able to deliver and meet all the objectives set out for the role. I have coordinated, managed and implemented projects, system enhancements and incidents. I have been involved in change management as it relates to people and projects and all the training and documentation requirements. I have expertise in the disciplines; analysis, planning, organising, motivating, monitoring, communication, facilitation, research, investigation, tracking, change management, people management and controlling resources to achieve specific business goals/objectives while at the same time have the ability to resolve and address issues, risks challenges encountered. I am able to engage and manage relationships with the all stakeholders at all levels – vendors, senior managers, business unit managers, users respectively. I maintain understandable lines of communication with all the stakeholders and service providers so as to ensure that there is compliance to the Service Level Agreement (SLA) by all stakeholders through effective service management and governance. Because of my communications skills be it verbal and written - have the ability to facilitate and ensure that amicable resolutions are attained and prioritised accordingly by all stakeholders and the prioritisation of these issues, challenges and concerns prior to publication or finalising. As there are always limited resources - be it in terms of budget, resources and time; and as business is always undergoing changes in one form or the other, there will always be a change of the goals/objectives, enhancements and new services being required. Thus it requires one to have the adaptability and flexibility to be able to work under these circumstances/pressures and to strive to deliver or exceed expectations. I encourage innovation and agility to all stakeholders through proactive use of technology and continuous assessments of the solutions proposed. I facilitate, assess trade-offs and balance the priority investment and resources against tactical objectives while continuously advise and provide thought leadership to the infrastructure renewal programme within the business units. I also ensure that we follow the policies and procedures set out by the organisation while managing and adhering to the timelines within the organisation. I get involved with the knowledge transfer/sharing within the team and external teams and/or vendors and the peer reviews sessions.