I am a self-motivated person, and I have degree in business Administration at Saint Thomas University. In the last six months I was working as an administrative assistant at the company GES Lda, a temporary job where I send and receive documents; account control, create reporting, updating records and files, customers services and suppliers and optimization of logistics processes. I worked as dispatch officer at Twigg Exploration and Mining Lda during the 2 years. During this period I coordinated and supervised the dispatch process, verification and confirmation of the product requested by the customer. Organization of documents to ensure the dispatch was goods, proceeded with the elaboration of technical weekly and monthly report in excel and PowerPoint within these areas A guarantee the providing the operational coordination and administrative services to support procurement projects and activities, following standard processes; raise requests for goods, services, and Maintains internal files and relevant documentations for procurement activities. Before that, I worked at Vodacom as Specialist debit Collector during the 4 years, where proceeded with the analysis of the customer portfolio, recovery of the clients, made calls for Collector, send email, letter to collection, made reconciliation of the customer statement. Within the collection area, I managed to achieve defined goals that consisted of reducing collection costs, reducing defaults in the portfolio, maximizing receipts and speeding up the new customer approval process. Remember that, my professional career began on the customer services at Vodacom in 2006 during the 4 years, during this journey I proceeded with the administration of a large volume of calls, and I identify and assess customer needs for satisfaction, Built sustainable relationships and trust with each client through open and Interactive, provide accurately, valid and complete information using the ring methods/tools, achieve and e personal/customer service team sales goals and call-handling, Dealing with customer complaints, presenting appropriate solutions and alternatives within and alternatives within a given time frame; follow up the case to ensure the solution, keep record of customer accounts and file documents. In my free time, I have done the online course of Monitoring and Evaluation, project management, risk management to expand my knowledge.