SAP CRM/ FSCD/ PSCD Consultant (Customer Relationship Management/ Financial Services/ Public Sector Collections And Disbursement) • Profile: • Senior Consultant with 15+ years of experience in System design and development. • Expert in SAP CRM, SAP PS-CD (Public Sector -Collection & Disbursement) and SAP FS-CD (Financial Services -Collection & Disbursement). • Working as a CRM Functional Consultant with emphasis on CRM, Sales, Marketing and Service process flow. • Worked extensively on SAP new Implementations, Support and Upgrades. • Public sector experience in Case Management and Social Services, Constituent Services and E-govermence. • Solution Architect Experience in Public sector, mining and banking industry. • Banking industry experience with integration, development and support in CRM and SAP Banking Services • • Technical Skill Sets: • Middleware and ABAP experience. BCM (Business Communication Management) experience in the private and public sector • Expert in Case management, Public sector case management/ e-government case management for collections, investigations and disbursement; (Define case types, modify case, assign case, track case, and enhance case.) • Experience in developing RICEF objects in SAP, Technical support post GO LIVE phase • SAP Archiving experience in both the public and private sector • Experience in writing business rules in SAP BRF+ and to translate business requirements into technical definitions written in the form of BRF Actions and Expressions. • Experience in BRF+ ; Capturing business rules, mapping and configure BRF, gathering rules and Modelling rules • Data migration experience in both the private and public sector.