As a Purser at SAA, I was a safety officer, service coordinator, liason between the flight deck, cabin crew and passengers. I was in charge of all the crew onboard the aircraft facilitating the smooth running of on time departure, safety of all onboard, conflict resolution, problem solving, service delivery, hospitality, aviation medical assistance, fire fighting, ditching, dangerous goods, safety management Systems, Train-the-trainer, crowd control, all this and more, while in the role of onboard manager.