I am a Certified Mitel Engineer currently working at a VOIP Telecommunications company. Adept at providing efficient service delivery management and project coordination, with +/- 22 years’ solid experience behind me. Through the logical analysis of situations, I can provide effective ‘Fit for Purpose’ solution management and my use of critical thinking in the decision-making process allows for thorough, tactical and functional control. My customer service excellence is above reproach, and I have an extensive track record in client retention and client service management.