I am a former purser /flight attendent with over 13 years of experience in managing the cabin doing PR with customer ensuring time management and formal flight paper work and dealing woth customer complaints also ensuring company policies and guidelines are adheard to at all time. Iv completed many course in kine woth service delivery including first class silver service fine dining wine and cheese course customer relations and dealing with different types of customer. Iv also done a few leadership courses this helping me define and polish my management style with my time being at SAA being exposed to many different cities cultures and brand and this allowing me to use in my every day life