Greet clients as soon as they arrive and connect them with the appropriate party Answer the phone in a timely manner and direct calls to the correct offices Create and manage both digital and hardcopy filing systems for all partners Make travel arrangements and schedule meetings based on all partners' itineraries Deal with bookings by phone, e-mail, letter, fax or face-to-face Complete procedures when Guests arrive and leave Prepare bills and take payments Copy, file and maintain paper or electronic documents and records Handle incoming and outgoing mail