I am a passionate of technology with over ten years of experience in various IT environments. With a bachelor's degree in Electrical Engineering (Stream: Computer Engineering), I have acquired valuable experience from a freelancer to become once a Team lead. My professional experience includes implementing solutions and providing support to various desktop/server issues, maintaining several organizations IT systems for a reliable operation level, working closely with clients in the spirit of keeping good relationship and maintaining SLAs. I have a solid understanding and basic experience in software development as well as how it interfaces with computer hardware. This provided me with a strong analytical skill in both hardware and software troubleshooting. I progressed through consecutive IT positions in various industry such as Manufacturing and Chemical Engineering, Banking and Financial services, Telecommunication, and lastly in managed services (ITaas). I continue to improve my education through industry standards certifications whenever required. I have good communication skills in both English and French, high aptitude for teamwork plus the ability to work well under pressure.