I am able to draw up business cases including but not limited to IVR optimisation, Business intelligence and report creation, and email rationalisation. I make use of project management tools such as JIRA in order to keep track of sprints and overall team effort and work done in order to achieve business objectives. I have intermediate knowledge of Sharepoint creation, site administration and management as well as Visio. I've also used Microsoft Power BI briefly. I’ve successfully planned and implemented projects for the Voice optimisation team which have saved the business and our customers hundreds of thousands as well as time spent when it comes to their queries. Minute taking, as well as legal writing and proof reading as I'm pursuing my law degree.