• I am loyal, hardworking, trustworthy and always willing to assist other staff in completing tasks as required. • I gain satisfaction from interfacing with people and ‘going the extra mile’ with my service to ensure customers and work colleagues are completely satisfied. • In former positions I have actively and successfully resolved customer concerns/complaints by listening to all relevant information and taking appropriate action to achieve a ‘WIN/WIN’ outcome for all concerned. • I value cultural diversity and enjoy interacting with people from other cultures.