Hi, I’m Adrian Jones, a seasoned operations leader, and program manager within the telecommunications industry, possessing extensive experience directing the design, development, and implementation of cutting-edge technology solutions for the customer service/contact centre division. With more than 26 years of success delivering digital transformation projects that enhanced various aspects of customer care operations, I’ve successfully developed a sound decision-making ability in support of a solution-driven business environment via the correct applications of strategies, processes, people, and technologies. Some of my core skills include contact centre operations management, CRM implementation, operational enhancements, performance optimisation, change management, project planning, stakeholder management, cross-functional collaboration, risk management, budget management, process improvement, and organisational leadership. I’m a highly motivated professional with an unwavering commitment to meeting all company objectives on schedule, on budget, and adhering to strict quality guidelines. I’ve not only governed but also mentored technical teams and furthered their professional development. Moreover, I have a talent for leveraging a wide variety of technologies to enhance business performance, improve customer experience, reduce costs, and optimise operational efficiencies